First Class Service Exam

This product is the purchase of an exam attempt available to PhiAcademy Members.

When you make your purchase,  a link will appear in the Craft Master App.
Click on this link to take the First Class Service Course exam.
Once the test is passed successfully, you will receive a PhiAcademy Certificate and can use the logo.

Your Master will be able to unlock the First Class Service Course content for you in the Craft Master App.

The First Class Service Course is an online education which allows PhiAcademy members to learn about the importance of each step of a client’s treatment.

Make the client’s experience in your salon the best it can possibly be, by learning the following:

• Great ways to welcome the client

• Optimal phone etiquette

• Smooth arranging of appointments

• Top customer service during treatment

• Superb follow-up contact and client care

If you can develop your customer service and relationship skills to the ‘First Class Service’ level, you are more likely to have more appreciative, satisfied and loyal clients.

The First Class Service Course is a great way to boost your beauty business prestige and success.

How does learning work?

The different lessons are available on the CraftMaster Application. You are free to allocate time to learn that fits around your life!

After studying all the lessons in the CraftMaster App, a link will become available where you can pay to unlock the First Class Service Course.

How is the test structured?

Duration of the exam: 7 minutes
Type of exam: Multiple choice
Number of questions: 14

Number of possible exam attempts: 6
It is possible to resume attempts at any time.

The course is available in following languages:

English, German, Spanish, French, Italian, Portuguese

When you successfully complete the exam, you will get a PhiAcademy Certificate.

For more information, contact drphiservice@phibrows.com